Refund policy
We have a 30 Day Money-Back Guarantee refund policy. (No Return Required*)
To start a return, you can contact us at venuspiecesbusiness@gmail.com. Once your request is received, we’ll send you instructions on how to complete the process. Items sent back to us without first requesting a refund will not be accepted.
You can always contact us for any refund question at venuspiecesbusiness@gmail.com.
Damages and Issues:
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Your item(s) must be in the same condition that you received it, unworn or unused. You’ll need to attach photographs of the item(s) and the receipt or proof of purchase with your refund request.
Refunds:
We will notify you once we’ve received and inspected your return request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.